Purpose:

When the seller is not able to generate invoices getting the below error in the seller portal.


Requirements:
Redis should be installed in the system to connect to the server.


Process:


Step - 1

Connect to redis server 

redis-cli -h shipment-upgraded-001.kb4emv.0001.apse1.cache.amazonaws.com -p 5400

Step - 2
clear cache for that seller using org id 

del "RTS_UNDER_PROCESS:ORGPROF-1304478091"

once you get output as an integer as 1 that means the cache is cleared.


References: