Jumbotail

Troubleshooting 7

• Customer needs help with placing order
• App in SD card issue
• Internet is not ON
• Mobile phone is not working, not able to place the order
• Images shown are not matching with the Name

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App Errors 12

• ON_ERROR_PRODUCT_NOT_FOUND
• ON_ERROR_INTERNET_OFF
• ON_ERROR_NO_CONNECTION
• ON_ERROR_RESPONSE_TIMEOUT
• ON_ERROR_OTHERS

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FAQ 7

• Freshdesk Ticketing Process
• Customer Wants To Know How We Calculate Margin
• Customer Request for Product in Specific Price Range
• Customer Complaint On Product Price
• Customer Request for Specific Product Which is OOS

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Getting Started 0

Jumbotail Customer Delight 2

• New Install & On-boarding Process
• Order Cancellation Process

Recency 2

• Recency Overall
• Customers with 7 Days NO PPV and 5 days NO ORDER

New Category Launch 0

New Brand Launch 0

Outbound Call 9

• Order Confirmation Call Back - Unusual Quantity Ordered
• Order Confirmation Call Back - Duplicate Product Ordered
• Order Confirmation Call Back - New Customer
• Order Confirmation Call Back - Product With Known Issue
• Order Confirmation Call Back - Customer Ordered After a Long Gap

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Inbound Call 2

• Same Day Delivery Request
• Customer Request For Order Through Phone

Seller 5

• Seller not able to generate invoices
• Seller Sales channel Configurations
• JRSPL Sales channel Configuration
• JW Sales channel Configuration
• Add new Cities in GeoService

Access 1

• Bolt Access

Alerts 0

Hub Launch 1

• Create facility

SuperClub 1

• PAN card details for Super club Gifts Redeemed above 10k JC's

SCM Team Updates 3

• Revisit Being Stopped - PAN India
• Grid Discontinued - Ludhiana
• PSR stopped in 5 cities - Delhi, Gurgaon, Jaipur, Ghaziabad, Faridabad

L2 and Escalation Team update 1

• Blocked HYD customers - Due to High Return Rate

Refund Team Updates 0

Quality 1

• Points to Remeber - Delivery Related calls :- Update by Naveen

test 1

• Business Loan Update