KB ID : JKB0032

Summary

 

This article describes the steps to be followed when the customer calls to inform about the image shown in the app that doesn't match the product title.

 

Solution :

 

When the product image and the product title of a particular item do not get along.

 

  1. Thank the customer for highlighting the issue, and tell them that we will correct it ASAP.
  2. Create a ticket, copy the Catalog Team to keep them informed.
  3. Escalate the issue to the Catalog teams to get the issue fixed ASAP.

 

Important : Inform customers at the end of each call for any additional questions or require further clarification, please, do not hesitate to call us at  +918880188801