Troubleshooting

Customer needs help with placing order
KB ID : JKB0028 Summary   This article describes the steps to be followed when a newly onboard customer requests support in placing the order t...
Mon, 22 Aug, 2016 at 4:22 PM
App in SD card issue
KB ID : JKB0029 Summary   This article describes the steps to be followed when the customer requests for help with reinstalling...
Mon, 22 Aug, 2016 at 4:38 PM
Internet is not ON
KB ID : JKB0030 Summary   This article describes the steps to be followed when the customer is unable to place the order through our app due to t...
Mon, 22 Aug, 2016 at 5:13 PM
Mobile phone is not working, not able to place the order
KB ID : JKB0031 Summary   This article describes the steps to be followed when the customer is unable to place the order through our app since the p...
Mon, 22 Aug, 2016 at 5:18 PM
Images shown are not matching with the Name
KB ID : JKB0032 Summary   This article describes the steps to be followed when the customer calls to inform about the image shown in the app that doesn&#...
Mon, 22 Aug, 2016 at 5:30 PM
Product page is visible only in some languages
KB ID : JKB0033 Summary   This article describes the steps to be followed when the customer calls to complain that the product is only v...
Mon, 22 Aug, 2016 at 5:38 PM
SOP to app installation
Purpose - Empowering CD Team to enable customer get App from play store remotely  PROCESS There are 2 steps involved - Please check the Customer...
Tue, 14 Feb, 2017 at 11:51 AM