Jumbotail

Troubleshooting 7

• Customer needs help with placing order
• App in SD card issue
• Internet is not ON
• Mobile phone is not working, not able to place the order
• Images shown are not matching with the Name

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App Errors 12

• ON_ERROR_PRODUCT_NOT_FOUND
• ON_ERROR_INTERNET_OFF
• ON_ERROR_NO_CONNECTION
• ON_ERROR_RESPONSE_TIMEOUT
• ON_ERROR_OTHERS

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FAQ 7

• Freshdesk Ticketing Process
• Customer Wants To Know How We Calculate Margin
• Customer Request for Product in Specific Price Range
• Customer Complaint On Product Price
• Customer Request for Specific Product Which is OOS

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Jumbotail Customer Delight 2

• New Install & On-boarding Process
• Order Cancellation Process

Recency 2

• Recency Overall
• Customers with 7 Days NO PPV and 5 days NO ORDER

Outbound Call 9

• Order Confirmation Call Back - Unusual Quantity Ordered
• Order Confirmation Call Back - Duplicate Product Ordered
• Order Confirmation Call Back - New Customer
• Order Confirmation Call Back - Product With Known Issue
• Order Confirmation Call Back - Customer Ordered After a Long Gap

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Inbound Call 2

• Same Day Delivery Request
• Customer Request For Order Through Phone