KB ID : JKB0033
Summary
This article describes the steps to be followed when the customer calls to complain that the product is only visible in certain languages.
Solution :
When the customer contacts us to saying that the product detail page does not open/throws up an error.
- Get the below details from the customer:
- Language in which he is browsing.
- The product that he is looking at.
- Has he tried browsing for any other product?
- Has he tried in any other language?
- Inform the customer that we will escalate the issue to our engineers and get the issue fixed ASAP.
- Thank the customer for highlighting the issue, and inform them that we will notify when the issue is fixed.
- Create a ticket, copy the Tech Team to keep them informed and get the issue resolved ASAP.
- Once the issue is fixed, notify the same to the customer.
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Update and resolve the ticket accordingly.
Important : Inform customers at the end of each call for any additional questions or require further clarification, please, do not hesitate to call us at +918880188801