KB ID : JKB0035


Summary :

 

This article describes the steps to followed when the customer request for a specific Product/Price to be introduced on the app.

 

Solution :

 

  1. Thank Customer for the feedback and inform that we at Jumbotail are working relentlessly to improve the product variety and product price consistently.
  2. Inform him that we will share the request with the respective team and revert once we get the product in our app.
  3. Create Ticket - > Copy Category team on the ticket.

 

Note : Do not close the ticket till the concern team provides a resolution for the request.

 

Important : Inform customers at the end of each call for any additional questions or require further clarification, please, do not hesitate to call us at  +918880188801