KB ID : JKB0035
Summary :
This article describes the steps to followed when the customer request for a specific Product/Price to be introduced on the app.
Solution :
- Thank Customer for the feedback and inform that we at Jumbotail are working relentlessly to improve the product variety and product price consistently.
- Inform him that we will share the request with the respective team and revert once we get the product in our app.
- Create Ticket - > Copy Category team on the ticket.
Note : Do not close the ticket till the concern team provides a resolution for the request.
Important : Inform customers at the end of each call for any additional questions or require further clarification, please, do not hesitate to call us at +918880188801