FAQ

Default solution folder, feel free to edit or delete it.

Freshdesk Ticketing Process
KB ID : JKB0012 Purpose This process provides us the steps to be followed while documenting and following up on an issue rais...
Mon, 22 Aug, 2016 at 3:38 PM
Customer Wants To Know How We Calculate Margin
KB ID : JKB0034 Summary   This article describes how to calculate the margin for any product sold on Jumbotail App.   Description   In busin...
Tue, 23 Aug, 2016 at 1:03 PM
Customer Request for Product in Specific Price Range
KB ID : JKB0035 Summary :   This article describes the steps to followed when the customer request for a specific Product/P...
Tue, 23 Aug, 2016 at 2:09 PM
Customer Complaint On Product Price
KB ID : JKB0036 Summary :   This article describes the steps to followed when customers complain about the product price on ou...
Tue, 23 Aug, 2016 at 2:10 PM
Customer Request for Specific Product Which is OOS
KB ID : JKB0037 Summary :   This article describes the steps to followed when customer request for a specific product which is...
Tue, 23 Aug, 2016 at 2:11 PM
Customer Request For Reduced Price For A Higher Quantity Order
KB ID : JKB0038 Summary :   This article describes the steps to followed when customer request for Price reduction for a highe...
Tue, 23 Aug, 2016 at 2:12 PM
Account On Hold Process
JKB0039 Summary :   The process describes the steps to be followed when a customer calls in to check on the reason for not able to pl...
Wed, 24 Aug, 2016 at 3:10 PM