Outbound Call

Reason for call back customer

Order Confirmation Call Back - Unusual Quantity Ordered
KB ID : JKB0001   Summary This article describes the steps to follow on an order confirmation c...
Mon, 22 Aug, 2016 at 3:51 PM
Order Confirmation Call Back - Duplicate Product Ordered
KB ID : JKB0002   Summary This article describes the steps to follow on an order confirmation callback for duplicate products...
Mon, 22 Aug, 2016 at 3:54 PM
Order Confirmation Call Back - New Customer
KB ID : JKB0003   Summary This article describes the steps to follow on an order confirmation callback for a customer who is ordering for...
Mon, 22 Aug, 2016 at 3:55 PM
Order Confirmation Call Back - Product With Known Issue
KB ID : JKB0004 Summary This article describes the steps to follow on an order confirmation call back for a product with known is...
Mon, 22 Aug, 2016 at 3:57 PM
Order Confirmation Call Back - Customer Ordered After a Long Gap
KB ID : JKB0005   Summary This article describes the steps to follow on an order confirmation call for a customer who has ordered...
Mon, 22 Aug, 2016 at 3:59 PM
Order Confirmation Call Back - Non On Boarded Customer
KB ID : JKB0007   Summary This article describes the steps to follow on an order confirmation call-back for not on boarded cust...
Mon, 22 Aug, 2016 at 4:00 PM
First Call for First order - First touch - V(-1)
JKB0040 Thank the customer for choosing JT. Confirm the order -  if the product is yet to be delivered and if it's already delivered t...
Fri, 30 Sep, 2016 at 5:32 PM
Objection Handling - Lead Generation( No Time, No Smartphone, Never Used App Before & No Internet )
KB ID : JKB0008   Summary This article describes the steps to follow on a lead generation call-back where the custome...
Mon, 22 Aug, 2016 at 4:03 PM
Lead Generation Call Back - General Question Product & Prices
KB ID : JKB0009   Summary This article describes the steps to follow on a lead generation call-back where the customer comes up with the below...
Mon, 22 Aug, 2016 at 4:04 PM